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Inhouse

Senior Lawyer, BT & EE Customer Experience

Senior Lawyer, BT & EE Customer Experience

  • About the Firm: Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
  • About the Role: The role holder will lead for the Customer Experience legal team on complex BT and/or EE customer product and proposition projects, personally delivering complex legal advice as well as making sure that Consumer product/service terms are best in class.
  • Looking for: We are looking to secure your deep knowledge of the telecoms industry and comprehensive understanding of Consumer’s business objectives, processes and systems, and the legal and regulatory framework in which Consumer operates.
  • Opportunities: The opportunities afforded to you will include, but not be limited to, leading the Customer Experience legal team on complex BT and/or EE customer product and proposition projects, personally delivering complex legal advice.
  • And more: You will be responsible for making sure that the Consumer division understands what is required to comply with relevant law and regulation. You will deliver succinct and precise advice and risk-based reports to senior stakeholders to facilitate decision making.

BT Group plc

BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

https://home.bt.com