Inhouse

Head of Collections & Legal

Head of Collections & Legal

  • About the firm: iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance.
  • About The role: As our in-house Head of Collections & Legal, you will be responsible for driving operational efficiencies and improvements that effectively manage our loss rates while maintaining excellent customer service.
  • Looking for: Among your many attributes, we are looking to secure your proven experience in collections/ debt recovery and solid knowledge of unsecured lending; your deep knowledge of collections and recovery processes, as well as expertise in legal escalations and enforcement; and your obsession about customer service, and understanding the needs and behaviours of customers.
  • Opportunities: The opportunities afforded to you include will include but not be limited to managing and develop a high performing team, supported by your Team Leads; and working closely with our Operations Strategy team and Tech & Analytics team, to identify and roll-out changes to systems and processes that can help to make collections handling more efficient and effective, e.g. which elements of the customer journey of delinquent customers can be automated, how to test different contact strategies, how to identify relevant early warning indicators, etc.
  • And more: You will identify and roll-out improvements to processes and how workloads are prioritised in order to optimise collections and recoveries; and ensure all strategies meet the latest regulatory and compliance requirements.

icowa Ltd

Award Winning Business Funding. Fast And Flexible. No Hidden Fees. Built For Small Businesses. No Hassle. Flexible Repayments & Dedicated Account Manager.

https://www.iwoca.co.uk/