Inhouse
  • About the Firm: Monzo Bank Ltd, is a digital, mobile-only bank based in the United Kingdom. Originally operating through a mobile app and a prepaid debit card, in April 2017 their UK banking licence restrictions were lifted, enabling them to offer a current account.
  • About the role: We have a vacancy for someone with a deep understand of how transaction disputes work to come in and lead our in-house disputes function.
  • Looking for: We are looking to secure your deep knowledge of how transaction disputes work, and understand the chargeback lifecycle, combined with your love Disputes and understand the important insight they bring to the business.
  • Opportunities: Opportunities afforded to you will include, but not be limited to, leading the Disputes team as we launch new products and expand into new markets and ensuring a great interface with our Customer Operations team, making sure that everyone has the required training, and we are optimising for efficiency.
  • And More: You will lead a squad within the broader Financial Crime team, defining our approach to transaction disputes in the UK and elsewhere.